
Regional Director of Operational Stability
3 days ago
This is a hybrid position with expectation of days in office confirmed by your hiring manager.
">Key Responsibilities:">
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- Implement and maintain global policies, frameworks, and standards within the region.">
- Respond to and manage incidents within the region according to global processes and frameworks. Provide coverage for adjacent regions during periods of staff shortages.">
- Identify and adapt practices as necessary to meet regional needs and requirements. Support Global Center development efforts for new initiatives.">
- Report on regional performance against established KPIs, KRIs, and other performance metrics and requirements.">
- Deliver training programs and promote awareness within the region.">
- Ensure the annual program is successfully achieved in collaboration with global and regional resources.">
- Conduct region-specific exercises based on locally/regionally identified risks.">
- Pilot new initiatives at the regional level.">
- Facilitate timely support for dialogues and discussions with regional leadership, clients, and regulators.">
- Influence and embed operational resilience into regional practices and initiatives.">
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- 12 or more years of work experience with a bachelor's degree or 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6 or more years of work experience with a PhD.">
- Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting.">
- Highly driven, resourceful, and results-oriented individual, allowing for limited oversight, with proven leadership in crisis management, business continuity, vendor resilience, and operational resilience methodology and best practice.">
- Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems.">
- Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired.">
- Knowledge of risk, regulatory, audit, and governance best practices.">
- Proven ability to have led multiple small-medium sized projects effectively in a fast-paced, deadline-driven environment with the potential for people management capability.">
- Ability to manage complex issues with limited direct managerial oversight.">
- A team player with excellent interpersonal skills and ability to mentor junior level employees.">
- Solid analytical, problem-solving, and critical thinking skills.">
- Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes.">
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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