Network Defense Engineer
5 days ago
Job Description:
- Technical Skills:
- Management of web proxy tools such as Forcepoint, Bluecoat, and Palo Alto
- Management of email security tools like Cisco, Symantec, and Microsoft
- Understanding of cloud-based security tools
- College graduate
- Role Purpose:
- The successful candidate will be self-sufficient and have recognized specialist skills supporting multiple products for multiple customers
- The role holder will deliver medium complexity work packages as part of customer implementation projects
- Key Accountabilities:
- Technical Capability: Clear understanding of IT infrastructure environment and the role of tools such as Proxy and Email Security
- Security Risk Capability: Full understanding of risks, mitigation, and remediation of web and email security vulnerabilities
- Process: Follows established processes to eliminate problems and proactively develop the service
- Service Level: Recognizes opportunities to improve performance against Service Level
- Customer Relationship: Establishes working relationships with customer's organization to deliver and enhance the service
- Problem Solving: Takes ownership in obtaining information, evidence, and data required to diagnose and resolve complex problems
- Team Working: Trains and coaches members of the team to provide knowledge, assistance, and advice
- Business Awareness: Understands the requirements of the customer's business and knows how issues impact the delivery of service
- Professional Development: Maintains awareness of technical and service developments
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