Debt Recovery Specialist

1 week ago


Manila, National Capital Region, Philippines Orico Auto Finance Philippines Inc. Full time

The Orico Auto Finance Philippines Inc. Collections Department is dedicated to maximizing the company's performance through effective collection strategies. Our team seeks a highly skilled Field Collector to manage payment collections, vehicle recovery, and customer communications while ensuring compliance with company policies and legal standards.

Key Responsibilities:

  • Collect overdue payments in a professional and customer-centric manner.
  • Locate and recover vehicles tied to delinquent accounts, ensuring safe and legal recovery activities.
  • Deliver demand letters and communicate with account holders to discuss repayment options and account resolutions.
  • Maintain detailed records of collections activities, including payments collected, recovery processes, and customer interactions.
  • Collaborate with repossession agents, legal teams, and internal departments for efficient account resolutions.
  • Ensure all collection and recovery activities align with legal regulations and company policies.

Qualifications:

Educational Background:

  • Bachelor's Degree in any business-related course.

Job-Specific Competencies:

  • At least 6-8 years of experience in collections, with at least 3 years in auto loan collections.
  • Extensive experience in high-volume collections.
  • Experience working in or with collection agencies is an advantage.
  • Proficiency in credit analysis is a strong advantage.
  • In-depth knowledge of the legal processes involved in collections.
  • Strong analytical and mathematical skills.
  • Proven negotiation and problem-solving abilities.
  • Exceptional customer service skills.

Working Conditions:

  • This is a field-based role that involves traveling to customer locations.
  • Physical ability to manage vehicle recovery processes as required.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package.
  • Opportunities for professional development and career advancement.


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