Debt Recovery Specialist
1 week ago
The Orico Auto Finance Philippines Inc. Collections Department is dedicated to maximizing the company's performance through effective collection strategies. Our team seeks a highly skilled Field Collector to manage payment collections, vehicle recovery, and customer communications while ensuring compliance with company policies and legal standards.
Key Responsibilities:
- Collect overdue payments in a professional and customer-centric manner.
- Locate and recover vehicles tied to delinquent accounts, ensuring safe and legal recovery activities.
- Deliver demand letters and communicate with account holders to discuss repayment options and account resolutions.
- Maintain detailed records of collections activities, including payments collected, recovery processes, and customer interactions.
- Collaborate with repossession agents, legal teams, and internal departments for efficient account resolutions.
- Ensure all collection and recovery activities align with legal regulations and company policies.
Qualifications:
Educational Background:
- Bachelor's Degree in any business-related course.
Job-Specific Competencies:
- At least 6-8 years of experience in collections, with at least 3 years in auto loan collections.
- Extensive experience in high-volume collections.
- Experience working in or with collection agencies is an advantage.
- Proficiency in credit analysis is a strong advantage.
- In-depth knowledge of the legal processes involved in collections.
- Strong analytical and mathematical skills.
- Proven negotiation and problem-solving abilities.
- Exceptional customer service skills.
Working Conditions:
- This is a field-based role that involves traveling to customer locations.
- Physical ability to manage vehicle recovery processes as required.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for professional development and career advancement.
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