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Business Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Zendesk Full time
Job Description

We are seeking a highly motivated and detail-oriented Business Analyst to join our Revenue Operations team. As a key member of our team, you will play a crucial role in developing and executing internal communications to support process improvements aimed at scaling our Global Revenue Operations team.

You will be responsible for consistently producing enablements through emails/Slack, quick start guides, FAQs, videos, and virtual training sessions to ensure our tools are well understood and adopted.

Main Responsibilities:

  • Reporting data for key projects via Zuora, Salesforce, and SQL to inform cross-functional project decisions
  • Managing program deliverables, scope, and expectations for product migrations
  • Ownership of key SKU migrations for various product and pricing initiatives within billing systems
  • Building strong relationships with cross-departmental teams as the primary Point of Contact (POC) for the worldwide Revenue Operations team
  • Utilizing project management tools to provide timely updates on internal projects, product releases, and roadmaps
  • Identifying and implementing continuous improvement initiatives to optimize operational processes
  • Assisting in product launch preparation, including participating in system testing and documentation for deeper understanding of enablement requirements
  • Documenting system workflows and process improvements relating to quoting, billing, and provisioning processes/systems
  • Providing business requirements for system workflows and process improvements necessary to automate and scale quoting system, billing, and provisioning processes
  • Correlating enablement with key finance metrics such as Failed Finance Audit (FFA) rate improvements or improved employee ramping
  • Leveraging analytical skills to learn and influence virtually in a remote environment

Requirements and Qualifications:

  • 3+ years of experience with financial systems focusing on commerce-to-cash processes, corporate experience, and/or systems consulting background
  • Bachelor's degree in Finance, IT, Business Administration, or closely related field
  • Able to work independently while collaborating with teammates and absorbing knowledge from others to develop key learnings to share with the broader team
  • Proficient in SFDC, SQL, BigQuery, Snowflake, and/or Zuora reporting
  • Strong analytical, problem-solving, and organizational skills
  • Comfortable with reporting, analyzing, and visualizing data
  • Understanding of Quote to Cash processes and systems
  • Hands-on experience with Salesforce, CPQ, and Zuora
  • Excellent cross-functional experience and strong collaborative skills to work with all levels of management and across multiple functional teams
  • Able to synthesize complex solutions, handle ambiguity, and communicate effectively
  • Experience with system implementations, user acceptance testing, and associated documentation
  • Solid attention to detail; excellent organization skills to balance numerous projects and meet tight deadlines in a fast-paced environment
  • Technical aptitude with the ability to learn new technology quickly

About Zendesk

Zendesk software was built to bring calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person, connect, collaborate, and learn while giving our people flexibility to work remotely.

We are an equal opportunity employer and proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.