Cloud Infrastructure Specialist

Our company is seeking a highly skilled Cloud DevOps Specialist to join our team. In this role, you will be responsible for ongoing support and maintenance of our clients' Azure platforms.

Key responsibilities include:

• Support of client's Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure.
• Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms.
• Install, configure, and administer client systems in Azure to improve client's infrastructure.
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client's environments.
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery.
• Create and maintain updated documentation for each client's environment.
• Promote best practices to enhance and improve organizational processes.
• Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environments.
• Provide consultation and monthly reports with respect to the client's cloud-based infrastructure.

Required Skills:

• Bachelor's degree in computer science, mathematics, or equivalent experience
• 2 + years of experience with cloud servers, services, and software or equivalent sys admin experience with on-prem server and virtualization environments.
• Experience in a 24x7 managed services, hosted service company, or network operations center environment.
• Experience with ITIL processes and associated ITSM systems and service portals for incident and change management.
• Experience with Microsoft Azure IaaS, PaaS, and SaaS.
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues.
• Experience developing CloudFormation, Azure Resource Manager, and Terraform templates.
• Experience with Azure native services (e.g. policy, active directory, lighthouse, monitor/log analytics).
• Experience with tools for managing cost, security, and compliance in Azure (Azure defender, cost management, security center)
• Understanding of sys admin concepts including but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers.
• Experience with Azure-based deployments and migrations or other cloud platforms is a plus.
• Operational knowledge of ARM, PowerShell, and Bicep is a plus.
• Strong verbal and written communication skills.
• A passion for problem-solving and learning new technologies.
• Client relationship skills and experience managing vendors.
• Ability to work in a fast-paced, rapidly changing environment.
• Self-motivated, proactive work ethic.
• Strong desire for personal development and learning.

Benefits:

Working in a dynamic environment where your skills and expertise will be valued and challenged.

Opportunities for professional growth and development.

Competitive compensation package.

Relaxed and collaborative working atmosphere.

Chance to work with industry-leading technology.

Attractive bonus structure.

Dynamic team that is passionate about innovation and customer satisfaction.

Collaborative and supportive work environment.

Company culture focused on diversity, equity, and inclusion.

Professional development opportunities.

Flexible work arrangements.

Employee recognition programs.

Community involvement and volunteer opportunities.

Healthy work-life balance.

Professional mentorship opportunities.

Performance-based bonuses.

Excellent employee benefits package.

Recognition and rewards for achievements.

Wellness initiatives.

Opportunities for career advancement.

Free parking available.

Catered meals and snacks available.

Break rooms and outdoor spaces available.

Free access to gym and fitness classes.

Professional certifications and training provided.

Access to cutting-edge technology.

Preferential hiring of internal candidates.

Training budget for individual growth and improvement.

Complimentary conference passes.

Happy hours and team-building events.

Referral incentives.

On-site childcare facilities.

Physical therapy and well-being resources.

Priority enrollment in company-backed education assistance program.

Customized medical insurance plans.

Education assistance program for continuing education expenses.

Live streaming workout sessions.

Free financial planning sessions.

Retirement savings plan options.

Stay-cation offer to take a break at home.

Time off during national holidays.

Keep tabs on company goals through an online portal.

Make vacation time with parents easier with flexible work arrangements.

Prospective employees can get familiar with our workplace dynamics through glassdoor.com.