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Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines beBeeReservations Full time

Reservations Agent Role Overview

This role is ideal for individuals who enjoy interacting with guests and providing excellent customer service.

As a Reservations Agent, you will be responsible for handling all reservation-related calls, ensuring guests are informed of relevant operational policies, and optimizing revenue by selling from the highest room category down.

Key responsibilities include:

  • Handling all reservation-related calls, including new bookings, modifications, cancellations, and general enquiries;
  • Ensuring guests are informed of all relevant operational policies, such as credit card requirements, cancellation terms, check-in/check-out times, and car parking availability;
  • Optimizing revenue by selling from the highest room category down and promoting value-added services such as parking and breakfast;
  • Accurately tracking and applying sales promotions and advertising campaigns within the CMS as outlined in promotional advisories;
  • Entering and maintaining confirmed reservation details in the CMS, ensuring the completeness and accuracy of all guest data fields.

Requirements:

  • 1 to 3 years of relevant customer service, sales, hospitality experience preferably in the BPO industry;
  • Open to undergrads with experience and fresh graduates with good communication skills (both written and verbal);
  • Knowledgeable in computer applications;
  • Proficiency with MS Office applications (i.e. MS Word, Excel) and other call centre-specific software/systems (i.e. 8x8, Dynamics, AVAYA);
  • GDS experience is a plus but not required.

Benefits

Our organization offers a range of benefits to support the well-being and career development of our employees, including:

  • Competitive rewards and compensation packages;
  • A collaborative and engaging work environment;
  • Flexible work arrangements to balance work and life;
  • Opportunities for continuous learning and career advancement;
  • An inclusive culture that celebrates diversity and fosters growth.

About Us

Our organization is committed to fostering an inclusive culture that embraces individuals of all backgrounds, abilities, and perspectives. We believe in celebrating diversity and promoting opportunities for each individual to thrive.