Operational Efficiency Specialist

2 weeks ago


Manila, National Capital Region, Philippines Carelon Global Solutions Full time

Carelon Global Solutions Philippines is looking for an Operational Efficiency Specialist to join our team.

In this role, you will be responsible for leading the development of effective schedules to handle workload demands and managing attendance policy adherence. You will also be responsible for reviewing volume and AHT and taking the lead in operations governance meetings for scheduling.

Additionally, you will review and ensure timely dissemination of weekly service level projections and provide short-term capacity overview for operations-specific training. This is a mid-senior level position that requires strong knowledge in capacity planning and preferably 2-3 years of WFM experience. At least 1-2 years of WFM TL experience is also required.

Key Tasks:

  1. Lead the development of effective schedules to handle workload demands
  2. Manage attendance policy adherence
  3. Review volume and AHT


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