Customer Support and Technical Consultant

2 weeks ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Description

Hunter's Hub Inc. is seeking a highly skilled Customer Support and Technical Consultant to join our team. In this role, you will be responsible for providing technical support to customers via telephone and email, guiding them towards accomplishing their goals.

You will require learning the details of the customer's business application, designing solutions, testing concepts, and leading them to success. This includes answering questions or resolving software and other IT-related issues via in-person, telephone, or remote location.

As a key member of our team, you will also develop new training curriculums as needed and conduct training classes for small groups. Additionally, you will provide support on a wide variety of internal projects, including software testing, technical documentation, and even some application design.

To be successful in this role, you will need to possess a Bachelor's Degree in Accounting, Business, Information Technology or equivalent. A minimum of 2-5 years' experience in ERP/HRIS project training and implementation is also required.

Key qualifications include Proven Analytical skills and Problem-Solving Skills, Excellent verbal, written, and presentation skills. Proficiency in Crystal Report Writing Tools and Microsoft SQL Database or familiarity with another DBMS is essential. Customer Service Orientation and Advanced Technical Skills are also highly advantageous.



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