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Operations Director

1 week ago

Manila, National Capital Region, Philippines MOVATE PHILIPPINES INC. Full time

**Overview of the Role**

We are seeking a highly skilled Telco Operations Manager to join our team at Movate Philippines Inc. in Taguig City.

The ideal candidate will have a proven track record of managing Telco and Sales programs in a call center setting, with strong leadership and motivational skills.

The successful candidate will be responsible for leading a team of supervisors and agents, ensuring that client goals and directives are met and exceeded.

Key Responsibilities:

  • Manage daily program operations to ensure client satisfaction and continuous growth.
  • Lead a team of supervisors and agents to achieve performance metrics and focus on areas of improvement.
  • Evaluate agent performance on a regular basis and provide constructive feedback.
  • Analyze program data to identify trends and implement solutions to improve efficiency.
  • Provide leadership to improve employee satisfaction and attrition rates.

Requirements:

  • Minimum 7+ years experience handling Telco and Sales programs in a call center setting.
  • Solid managerial experience with a proven track record of success.
  • College degree or equivalent experience.
  • Excellent communication, leadership, and computer skills.