Network Systems Technician

5 days ago


Makati City, National Capital Region, Philippines Divergence HR Consulting Philippines Full time
Job Summary

Divergence HR Consulting Philippines seeks a talented Technical Support Specialist to provide expert support to our clients. This role involves troubleshooting and resolving technical issues, ensuring seamless operations and delivering exceptional customer service.

You will work closely with our team to diagnose and resolve customer-reported technical issues, collaborating with manufacturers and on-site technicians to ensure swift resolution. Your primary objective will be to communicate effectively with customers and field technicians via Zoom, ensuring all issues are resolved efficiently.

Key Responsibilities:

  • Diagnose and resolve customer-reported technical issues, escalating concerns to vendors as necessary.
  • Monitor equipment performance and uptime, taking proactive action to address any concerns that may arise.
  • Collaborate with manufacturers and on-site technicians to ensure swift resolution of issues.
  • Follow up with equipment manufacturers, network providers, and internal teams to resolve outstanding tickets.
  • Participate in daily stand-up meetings and collaborate with team members to optimize support processes.

Qualifications:

A strong background in electronics or computer science is required, with a minimum of 2 years' experience in a technical support or help desk role. Excellent communication skills and a proven track record of delivering high-quality customer service are also essential.



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