Business Change Management Expert

2 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time
About the Role

We are seeking an experienced Transformation Business Readiness Expert to join our team. In this role, you will play a critical part in ensuring that new projects, systems, or processes are fully prepared and aligned for successful adoption and integration within the business.

Key Responsibilities:
  • Analyze business user requirements mapped against customer journey.
  • Conduct user requirements walkthrough sessions with stakeholders and project team.
  • Collaborate proactively with project manager, project team, and stakeholders for monitoring of requirements-related activities.
Change and Stakeholder Management:
  • Develop and implement change management plans to prepare teams prior project deployments.
  • Engage with stakeholders, ensuring they understand the changes and are aligned with project goals.
  • Create communication materials, such as FAQs, emails, and updates, to keep all relevant parties informed.
  • Manage all action items and follow through to meet timelines.
Business Readiness:
  • Facilitate demonstrations of requirements and gather feedback from stakeholders.
  • Conduct readiness assessments to identify potential risks or gaps in implementation.
  • Create contingency plans to address anticipated issues, ensuring minimal disruption during go-live.
  • Lead and facilitate user acceptance testing in collaboration with nominated users and the project team.

The ideal candidate will have a strong background in business analysis, change management, and process improvement. If you are a motivated and results-driven professional looking to make a meaningful impact, this could be the ideal opportunity for you.



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