Data Operations Specialist
2 weeks ago
Our organization seeks a skilled professional to fill the role of Metering Support Assistant. This position plays a crucial part in ensuring the smooth management of meter data across our diverse client base. The ideal candidate will possess excellent organizational skills, be adept at communication, and have a keen eye for detail.
The successful applicant will be responsible for monitoring data quality, resolving any issues that may arise, coordinating with external parties, and ensuring the effective use of internal systems.
Key responsibilities include:
- Identify and request missing or substituted meter data.
- Manually upload and verify data in our internal CRM system.
- Monitor and resolve issues related to solar and substituted data.
- Escalate unresolved data issues to the Meter Leader.
Additionally, the chosen candidate will contribute to the following key areas:
New Data Feed ManagementReview and activate new meter data feeds.
Manage CRM tickets related to new feed activations.
Stakeholder Communication & SupportProvide responsive service to internal and external stakeholders.
Coordinate with external parties for data access.
Respond promptly to internal team queries.
System & Record MaintenanceEnsure accuracy of data in internal systems and service records.
Maintain up-to-date and consistent customer records.
General & Team ResponsibilitiesParticipate in team collaboration and knowledge sharing.
Support reporting tasks and ad hoc departmental needs.
Engage in ongoing training and development.
Uphold data confidentiality and service standards.
Take ownership of task quality and timeliness to meet KPIs.
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