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Insurance Coverage Strategist

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time

**About Emapta Philippines:**

We are a digital insurance leader that values strategic thinking and efficient planning, offering you the flexibility to manage your professional ambitions while securing the time you need for what truly matters in your personal life.

As a key member of our team, you will drive long-term, financially sustainable growth strategies for Matic by collaborating closely with operations, agency leadership, and the executive team. Your role ensures the company's ability to scale across all departments, optimizing resources and processes to meet evolving business needs efficiently and effectively.

**Key Responsibilities:**

  • Dive deep into operational details while presenting high-level insights to management.
  • Perform regular and ad-hoc analysis of inbound/outbound call volume, lead flow, call distribution, conversions, and telephony metrics.
  • Manage intraday WFM activities in Calabrio, including time-off requests, scheduling, shift bidding, and trading.
  • Create short- and long-term capacity and forecasting models, partnering with Talent Acquisition for staffing needs.