Remote Technical Support Specialist

7 hours ago

Pasig, National Capital Region, Philippines beBeeSupport Full time $50,000 - $75,000

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will be responsible for providing top-notch customer service and technical support to our clients.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.

This role requires a strong understanding of technical concepts and proficiency in troubleshooting hardware and software issues.

Job Responsibilities
  • Provide white-glove technical support via phone, email, and chat.
  • Manage incidents and requests within the ticketing system.
  • Perform and document daily ticket follow-ups with end users within respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide Multifactor Authentication, Single Sign-On and VPN Support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.

Required Skills:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience Remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.)
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

Benefits:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, paid time off, and professional development opportunities.

We are an equal opportunity employer committed to diversity and inclusion in the workplace.

This job description is subject to change at any time.

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