Remote Technical Support Specialist

24 hours ago

Pasig, National Capital Region, Philippines beBeeSupport Full time $7,000 - $7,500
Job Description

We are seeking a skilled Technical Support Specialist to provide remote support and technical troubleshooting across various platforms.

This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems.

  • Provide technical support for Microsoft 365 and Google Workspace tenants
  • Troubleshoot issues in QuickBooks Desktop and Online environments
  • Use RMM tools to monitor and resolve incidents
  • Create and maintain IT scripts for automation and task optimization
  • Respond to, track, and resolve IT support tickets within defined SLAs
  • Communicate effectively via Teams and maintain high service standards
Required Skills and Qualifications
  • Minimum 2 years of IT support experience
  • Proficient in troubleshooting Microsoft and Google Workspace issues
  • Hands-on experience with RMM and ticketing systems
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
  • Familiarity with accounting software, especially QuickBooks
  • Strong communication and remote collaboration skills
Benefits

This position offers the opportunity to work in a fast-paced virtual environment with a competitive salary package.

The ideal candidate will be proactive, analytical, and thrive in a dynamic team.

Tools & Platforms You'll Be Working With
  • QuickBooks (Desktop/Online)
  • Microsoft 365 Admin Portal & Teams
  • Google Workspace Admin Console
  • RMM tools
  • Office Applications

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