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Site Director for Customer Service

2 weeks ago

Taguig, National Capital Region, Philippines Juniper Networks Full time
About the Company

Juniper Networks is a leader in network innovation, delivering software, silicon, and systems that transform the experience and economics of networking. We empower our customers, partners, and employees to create value and accelerate business success.

Job Description

This role will be responsible for leading and managing a team of administrative staff, providing guidance on operating methods, monitoring budgets, and improving information systems. The ideal candidate will have 5-8 years of leadership experience in operations, preferably in a customer service environment.

Key Responsibilities
  • Lead and manage administrative staff to achieve operational excellence.
  • Provide guidance on operating methods to ensure efficiency and effectiveness.
  • Monitor budgets and make recommendations for improvements to senior management.
  • Improve information systems and oversee human resources and payroll policy implementation.
Requirements
  • Bachelor's degree in business administration or related field.
  • 5-8 years of leadership experience in operations, preferably in a customer service environment.
  • Proven ability to motivate and enable teams to exceed targets and deliver excellent customer experience.
  • Experience in managing complex customer services operational issues to resolution.
  • Fluent in English language, both verbal and written.
  • Strong communication and presentation skills.