Team Leader

2 days ago


Mandaue City, Central Visayas, Philippines TalentSync Training and Developement Full time
Team Leader Job Description

We are seeking a highly skilled and experienced Team Leader to join our CEBU team at TalentSync Training and Development. The successful candidate will be responsible for providing exceptional customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Monitor team performance and oversee day-to-day operations
  • Maintain an in-depth knowledge of accounts
  • Provide feedback and coaching to a team of Virtual Assistants
  • Drive performance, motivate, and reinforce teamwork
  • Communicate relevant information to the team on a timely basis
  • Conduct up-training on process and policies updates as needed
  • Monitor and evaluate phone calls and emails for quality assurance
  • Provide feedback and quality evaluation coaching weekly
  • Conduct annual performance reviews
  • Conduct 4th and 5th-month assessments to probationary employees
  • Provide team performance reports and analysis
  • Conduct employee performance reviews with Ops Manager
  • Recognize high performance and reward accomplishments
Requirements:
  • At least 2-3 years of supervisory experience in a BPO/KPO setup
  • Proven leadership skills and functional knowledge in BPO/KPO setup
  • Excellent oral and written communication skills
  • Proficient in writing reports and business correspondences
  • Strong interpersonal skills
  • Customer-oriented

Experience with e-commerce/travel accounts, real estate/property management, and accounting/bookkeeping and QuickBooks is a plus. If you are a motivated and results-driven individual with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity.


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