Revenue Operations Manager

We are seeking a results-driven Revenue Operations expert to support our Sales and Marketing teams. This critical role will be responsible for optimizing operations across both departments, enabling our customer-facing teams with the systems, data, and processes they need to drive lead generation, sales conversions, customer retention, expansion, and overall satisfaction.

The ideal candidate is a Salesforce expert, deeply analytical, and comfortable leading cross-functional initiatives that improve efficiency, visibility, and ultimately drive revenue growth.

• Systems & Tools Management: Own and manage the Salesforce setup and optimization for both Sales and Marketing teams, including page layouts, custom objects, fields, flows, validation rules, processes, and reporting.
• Marketing Technology Stack Ownership: Manage and optimize ParcelHero's entire marketing technology stack, ensuring seamless integration and optimal performance of all tools, with a primary focus on Hubspot.
• HubSpot & Salesforce Expertise: Serve as the primary administrator and expert for both Salesforce and Hubspot. Develop and implement strategies to maximize the capabilities of both platforms in alignment with our revenue goals. Ensure seamless integration between Hubspot and Salesforce.
• Marketing Automation: Design, implement, and manage automated workflows in Hubspot and Salesforce to streamline marketing processes, improve lead nurturing, and increase efficiency.
• Email Marketing Automation: Manage and optimize all email marketing automation efforts within Hubspot, including lead nurturing flows to guide prospects through the buyer's journey and post-sale customer engagement.
• Sales Process Optimization: Build, document, and maintain key sales processes (e.g., lead routing, opportunity management, forecasting). Partner with Sales leadership to continuously refine sales journey operations.
• Data Management & Analytics: Own all Sales and Marketing data, ensuring data integrity, accuracy, and compliance across systems. Develop and maintain comprehensive reporting dashboards to track key performance indicators, including leads, MQLs, SQLs, conversion rates, customer retention, expansion, and onboarding progress. Analyze data to identify trends, provide actionable insights, and inform both Sales and Marketing strategies.
• Lead Forecasting: Develop and maintain accurate lead forecasting models to predict future lead generation and revenue performance. Collaborate with Sales and Marketing leadership to align forecasting with business objectives.
• Website Management Support: Collaborate with the Website Development team to ensure optimal website performance, user experience, and lead capture capabilities.
• Process Design & Optimization: Create scalable processes that support company growth and improve team efficiency across both Sales and Marketing functions. Identify opportunities to improve workflows and automate repetitive tasks across tools.

• Fluent Communication: Highly fluent in English, both written and spoken.
• Education: Bachelor's Degree required. Degrees in Business, Marketing, Finance, or another related field.
• Experience: 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role with a focus on Salesforce administration and marketing automation.
• Certification: Salesforce Administrator certification is required. Additional Salesforce certifications are a plus.
• HubSpot Expertise: Deep expertise in Hubspot marketing automation platform.
• Technology Management: Proven track record of successfully managing and optimizing Sales and Marketing technology stacks.
• Industry Knowledge: Strong understanding of B2B marketing and sales dynamics, bonus points if you have experience in the e-commerce or logistics industry.
• Project Management: Experience with A/B testing and data-driven decision-making.
• Soft Skills: Excellent project management, stakeholder communication, and documentation skills.
• Continuous Improvement: A continuous improvement mindset — always seeking ways to streamline, simplify, and scale.
• Productivity Tools: Proficiency in Google Workspace suite (Gmail, Docs, Sheets, Slides, etc.).

ParcelHero is an equal-opportunity employer, we value diversity. We're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.