E-commerce Sales

9 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeRepresentative Full time ₱30,000 - ₱50,000
Job Summary

We are seeking a skilled and customer-focused E-commerce Sales & Support Representative to join our team.

In this role, you will be responsible for providing exceptional customer service, supporting customers throughout their shopping experience, and actively contributing to sales goals and retention efforts.

This is an exciting opportunity to work with a fast-growing e-commerce business and make a meaningful impact on customer satisfaction and loyalty.


Key Responsibilities
  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.

Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.

Why Work with Us?
  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.

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