Customer Support Expert

3 weeks ago


Ortigas Pasig, Philippines Transpeed Communications Full time
Job Description:

We are seeking a highly skilled Customer Support Expert to join our team at Transpeed Communications.

About the Role:

The Customer Support Expert will be responsible for providing exceptional customer service via phone, email, and live chat. This includes answering customer inquiries, resolving issues efficiently, and escalating complex problems to relevant departments when necessary.

Key Responsibilities:

  • Answer customer queries in a friendly and professional manner.
  • Provide accurate product and service information to customers.
  • Handle customer complaints efficiently and escalate issues when necessary.
  • Utilize strong problem-solving and active listening skills to resolve customer concerns.

Requirements:

  • Proven experience in a customer service role, preferably in the industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Ability to stay calm and focused in high-pressure situations.
  • Attention to detail and proficiency in data entry.
  • Flexibility to work various shifts, including evenings and weekends.

Compensation:

We offer a competitive salary of around PHP 25,000 per month, depending on qualifications and experience. The exact salary range is between PHP 22,000 and PHP 30,000 per month.

Why Work with Us:

At Transpeed Communications, we value our employees and strive to create a positive work environment. We prioritize work-life balance and provide opportunities for growth and development.



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