Call Center Agent

1 week ago


Manila, National Capital Region, Philippines Sutherland Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for providing exceptional support to our clients by addressing their inquiries, resolving issues, and ensuring overall satisfaction.

Key Responsibilities
  1. Handle calls and provide timely and effective customer support
  2. Identify and address customer needs and scenarios in a proactive manner
  3. Conduct issue identification and problem-solving to meet customer expectations
  4. Provide customers with outstanding service in a friendly, confident, and knowledgeable manner
  5. Stay updated on client and internal processes, technology applications, utilities, and products
  6. Utilize various internal and client-based tools and applications for customer management and servicing
Qualifications
  • At least 2 years of college education or relevant work experience
  • Excellent written and verbal communication skills in English
  • Working knowledge of computers, the Internet, and the wireless network industry
  • Strong customer service, multi-tasking, and problem-solving skills
  • Ability to work on shifting schedules, including graveyard shifts and weekends

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