Technical Solutions Expert
22 hours ago
As a skilled Solutions Specialist, you will be responsible for solving customer problems through creative technical solutions.
The role involves engaging in functional & technical discussions with customers, understanding their requirements and pain points. You will design and present solutions that demonstrate the product's value, addressing customer needs effectively.
You will provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals. You will develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
To succeed in this role, you will need to stay updated on best practices and product knowledge, sharing insights with internal teams. You will collaborate with colleagues on technical solutions and problem-solving strategies.
You will conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity. Additionally, you will contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
In addition, you will invest in personal and professional growth, expanding your technical skills and product knowledge. This will enable you to align technical solutions with customer needs and business objectives, ultimately driving product value, sales success, and prospect satisfaction.
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