Digital Experience Specialist

7 days ago

Rizal, Philippines beBeeCustomer Full time $40,000 - $65,000

We are looking for a Digital Customer Advocate to support our customers and provide them with an exceptional experience.

The ideal candidate will manage the digital customer journey, identifying opportunities and risks, and automating repetitive tasks.

About the Role
  • Develop, manage, and maintain the digital customer experience for assigned customers.
  • Perform day-to-day management and maintenance of digital tools and promote process improvement.
  • Identify opportunities for reducing repetitive tasks by streamlining using automation.
  • Monitor digital customer journey outcomes and identify opportunities and risks.
  • Own communication in the customer success inbound queue and direct customers to appropriate resources.
  • Deploy data-driven automated implementation and adoption activities and track customer progress.
  • Create and maintain response templates for frequently asked customer questions and communications.
  • Maintain data integrity standards in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization.
  • Assist in coordinating customer success led webinars & campaigns.
  • Collaborate with stakeholders on webinar content.
  • Own inbound opportunity generation and qualification through mail campaigns, webinars, and other means.
  • Analyze the customer base to identify growth opportunities and develop action plans from feedback and survey data.
About You
  • You hold a college degree (Bachelor or equivalent).
  • You have exceptional English communication skills, both written and verbal.
  • You've built one:many digital campaigns with efficient processes.
  • You can set correct expectations and manage issues to completion.
  • You multitask and prioritize tasks in a changing environment.
  • You have a strong team mentality and utilize internal and external resources strategically and tactically.
  • You demonstrate the ability to solve problems and seek solutions.

We value diversity and believe in treating people right.

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