Senior Portfolio Manager
6 days ago
We empower customers to thrive in a rapidly changing world.
At SAP, we collaborate with customers to drive innovation and success. Our culture is built on trust, respect, and a shared passion for helping the world run better. How? We focus on building strong relationships, providing expert guidance, and creating a workplace that values diversity, flexibility, and purpose-driven work.
ROLE SUMMARYA Technical Quality Manager plays a crucial role in defining and executing the portfolio of services for SAP Premium Engagement Customers. As a trusted advisor, you will support the setup and execution of the customer's digital transformation roadmap with SAP services. With your deep understanding of SAP solutions and expertise in coordination, you will orchestrate global teams and specialists to deliver tangible business outcomes for our customers. The Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
KEY RESPONSIBILITIES AND TASKS- Establish strong relationships with customers to drive action plans.
- Define the Premium Engagement portfolio & service plan with the customer.
- Identify opportunities to leverage SAP's technology innovation portfolio.
- Review services delivered by SAP as part of the engagement and discuss with main stakeholders from the customer or partner organizations and other SAP lines of business.
- Support the adoption of SAP recommendations from the services delivered, by the customer and/or partner.
- Prepare and present periodic reporting.
- Anticipate and identify functional / technical risks and top issues.
- Drive prevention of risks and resolution of issues according to engagement deliverables.
- Escalate critical situations.
- Evaluate value recognition and visibility of value delivered at the customer level.
- Support contract extensions and renewals towards the contract end date.
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