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Digital Marketing CRM Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines TOA Global Full time

We are seeking an experienced Digital Marketing CRM Specialist to join our team at TOA Global.

About Us:

We have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

About the Job:
  • You will collaborate with our CRM & Automation and Talent teams to understand requirements and develop automated workflows and targeted campaigns.
  • You will maintain clean and actionable data while using analytics to identify trends and opportunities.
  • You will regularly report on campaign and monthly performance.
  • You will continuously optimize the CRM platform to improve efficiency, enhance user adoption, and support business goals.
About You:
  • You have 1+ years of experience in a CRM specialist role.
  • You possess working knowledge of CRM automation platforms, HubSpot being a bonus.
  • You have experience managing customer data, data hygiene practices, and segmentation strategies.
  • You have experience using automation tools for email campaigns and workflows.
  • You have basic understanding of data management tools or spreadsheets and reporting tools.
  • You can analyze CRM data, create reports, and derive actionable insights.
  • You are aware of mapping and optimizing customer touchpoints across various channels.
  • You can deliver work with minimal errors.
  • You are results-oriented.
Preferred Qualifications:
  • You have good understanding of how omni-channel marketing and direct marketing complement other channels, particularly paid and organic social.
  • You possess proficiency with MS Suite.
Benefits:
  • We offer Health Insurance and Life Insurance coverage.
  • We provide 21 annual paid leaves.
  • We conduct Annual Performance Reviews.
  • We offer access to certifications and courses from Ab2 Institute of Accounting.
  • We provide unlimited coffee and chocolate drinks.
  • We have a breakout room with Billiards, table tennis, or foosball.
  • We prioritize work-life balance.
  • We foster a genuinely diverse, caring, supportive, and high-achieving team environment.
  • We provide ongoing training, development, and career progression opportunities.
  • We offer free and conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

  • BE AWESOME: We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
  • KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
  • BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
  • DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.