Floor Support Manager

2 weeks ago


Naga, Bicol, Philippines beBeeTeamlead Full time ₱24,000 - ₱32,000
Senior Floor Support Specialist

This role involves providing critical floor support, training sessions, coaching, and feedback to agents as a Subject Matter Expert. The incumbent will assist in driving key team metrics, monitor regular closure of service levels, and ensure timely escalations to Team Lead.

They will supervise the team in the absence of the Team Lead, monitor performance and quality scores of the team, and take production calls as well as escalated calls. This position works autonomously within established procedures and best practices.

  • Provide comprehensive floor support and training to agents.
  • Assist in driving key team performance indicators.
  • Monitor and track service level closures.
  • Escalate issues promptly and efficiently.
  • Supervise the team when necessary, ensuring seamless operations.
  • Monitor team performance and quality scores, identifying areas for improvement.

The ideal candidate should have a minimum of two years of college education with at least 12 to 18 months of call center experience. They should be able to think critically, explain complex issues effectively, and demonstrate strong attention to detail.

Responsibilities include:



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