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Business Operations Specialist

1 week ago

Taguig, National Capital Region, Philippines Refinitiv Full time
About the Job

This is a unique opportunity to join our team as a Business Systems Analyst, Security Coordinator. In this role, you will be responsible for coordinating the response to security questionnaires, vendor questionnaires, due diligence questionnaires, customer attestations, supplier assessments, information security and privacy questionnaires, vendor risk assessments, and other customer inquiries designed to assure customers about the security, privacy, and other functional-related questions about our products.

Your key responsibilities will include:

  • Coordinating with customer assurance, privacy, product development, legal counsel, sales teams, and other subject matter experts (SMEs) to complete and respond to customer inquiries.
  • Seeking responses from SMEs/product owners/other internal partners to address specific inquiries and requirements.
  • Collaborating with product owners and SMEs to ensure that all technical responses reflect the most current developments and enhancements. Updating the repository as needed with updated and current information.
  • Writing customer-facing responses to specific customer inquiries. Translating complex technology responses into customer-facing narrative. Partnering with customer assurance, privacy, legal counsel to ensure that responses are customer-facing and not disclosing confidential business information.
  • Building, maintaining, and enhancing an electronic repository of standard Q&A pairs utilized to answer these customer inquiries.
  • Answering inquiries from the repository database.
  • Tracking number/type of questions to assist with reporting metrics.
  • Contributing to the ongoing development of best practices and simplification of processes.
About You

To succeed in this role, you should have:

  • 2-4 years of relevant work experience.
  • Able to create strong cross-departmental partnerships.
  • Strong attention to detail and accuracy.
  • Strong communication skills (written and verbal).
  • Ownership: Track, pursue, and close the loop to ensure timely responses.
  • Able to identify and escalate process improvement opportunities or gaps.
  • Able to work under tight timelines.
  • Bachelor's degree required.
  • Able and willing to work on a night shift.