
Remote Administrative Support Specialist
23 hours ago
We are seeking a Remote Administrative Assistant to join our team.
Job Description- Provide remote administrative support to our Front Office team, enabling on-site receptionists to focus on guest-facing activities.
- Manage incoming reservation emails and online booking inquiries. Process bookings in the Property Management System (PMS) following property procedures.
- Complete daily reports such as Reservation Activity Reports and other internal checklists.
- Send booking confirmations and pre-arrival communications to guests.
- Respond to basic guest queries via email or other communication platforms.
- Support with follow-up on guest reviews or feedback where appropriate.
- Handle overflow calls and transfer as needed.
- Strong attention to detail and accuracy.
- Professional written communication skills.
- Proactive and self-motivated with the ability to work autonomously.
- Organised and able to manage competing priorities remotely.
- Tech-savvy with confidence in using PMS, Microsoft Office, and email systems.
- Positive attitude and commitment to providing excellent guest service support behind the scenes.
We believe that our strength lies in our people's diversity and talent and foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
For more information, visit our website.
Job Details- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Outsourcing and Offshoring Consulting
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