Support Specialist
1 week ago
We are looking for a highly skilled Customer Support Expert to join our team. As a key member of our support function, you will be responsible for delivering exceptional customer experiences and resolving complex issues efficiently.
Key Responsibilities:- Lead and manage the customer service function to deliver high-quality support experiences to clients and partners.
- Develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations.
- Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
A successful candidate will have a strong understanding of customer journey management within tech or SaaS companies and proven track records of leading and scaling customer service operations in fast-paced environments.
Requirements:- Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
- Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
- Previous experience in the insurance or InsurTech space is an advantage.
- Exceptional problem-solving skills and a proactive approach to resolving customer challenges.
- Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
- Fully remote work environment.
- Flexible leave policy.
- International team with diverse backgrounds and perspectives.
- Competitive remuneration package.
- Performance bonus.
- Stock options after 6 months.
- Opportunity to work with a dynamic and growing organization.
- Chance to make a meaningful impact on customer satisfaction and loyalty.
- Collaborative and supportive team environment.
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