Process Improvement Lead

6 days ago


Makati City, National Capital Region, Philippines Probe CX Full time
Company Overview:

Probe CX is a leading provider of outsourcing and offshoring consulting services.

Job Description:

We are seeking a Quality Assurance Lead to join our team. The successful candidate will be responsible for providing process improvement initiatives based on QA insights, collaborating with Operations, and analyzing QA data to identify trends and areas for improvement.

  • Develop and implement process improvement initiatives
  • Collaborate with Operations to implement changes and improvements
  • Coach and develop QA Analysts
Key Qualifications:
  • Bachelor's degree in a related field
  • At least 3 years of experience as a QA Analyst and 2 years in a people management role


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