Technical Operations Supervisor

1 week ago


Pasig, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time
Job Overview

We are seeking a highly motivated and experienced Technical Operations Supervisor to oversee and manage our End User Support operations.

The ideal candidate will have a strong understanding of the End User Support Environment Task and be able to lead and manage a team, ensuring smooth operations and high performance.

Key Skills and Qualifications
  • Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electronic)
  • At least 2-3 years of relevant experience
  • Familiarity with the End User Support Environment Task
Responsibilities
  1. People and Account Management
  2. Jibble and Monitoring of Attendance (Daily, Weekly & Monthly)
  3. Preparation and Submission of required Reports (Daily, Weekly & Monthly or as needed)
  4. Conduct Performance Review with Accounts (Monthly, Quarterly and Annually)
  5. Submission and Approval of DTR/PAS
  6. Submission of Summary of Attendance
  7. Submission of COC (Certificate of Completion)
  8. Submit requests for client operational requirements
  9. Perform Employee Appraisals, Coaching, Mentoring and PIP
  10. Transition Process for Resigned Employees
  11. Candidate Technical Interviews
  12. Internal Administrative requirement for direct reports
  13. Short term projects
What We Offer

We offer a competitive leave entitlement, flexible working hours, and opportunities for career development and enhancement.

Our company promotes a fun and dynamic environment that drives innovation and supports your career growth.



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