Customer Service Representative

4 weeks ago


Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Eteam Workforce Inc. team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Key Responsibilities
  • Handle customer reservations and queries in a timely and professional manner.
  • Make service recoveries in the event of errors or mistakes, or escalate to supervisors as needed.
  • Ensure accurate documentation of customer profiles and reservations.
  • Provide first-time resolution to customer complaints and concerns.
  • Stay up-to-date on company policies and procedures, including Information Security Management Systems.
  • Maintain confidentiality and security of company and customer information.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A fun and dynamic work environment with state-of-the-art facilities.
  • Free coffee and water, and accessible work locations within Cebu city.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.



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