Sales Associate

2 days ago


Iloilo City, Western Visayas, Philippines Nene Pearl Sari sari store Full time

About Nene Pearl Sari Sari Store

We are a retail establishment that values excellent customer service and maintains high standards in our stores.

Job Summary

We are seeking a Retail Assistant to provide exceptional customer service, maintain store standards, and support daily store operations.

Main Responsibilities

  • Customer Service
    • Greet customers warmly and assist with inquiries.
    • Provide advice on products and services to meet customer needs.
    • Handle customer complaints and resolve issues in a professional manner.
    • Assist customers with product selection and purchases.
    • Upsell and cross-sell products to achieve sales targets.
    • Process transactions at the point of sale (POS) accurately and efficiently.
  • Store Maintenance
    • Keep shelves stocked and displays visually appealing.
    • Ensure the store is clean, tidy, and well-organized.
    • Monitor inventory levels and report shortages or damages.
  • Product Knowledge
    • Stay informed about the store's products, promotions, and policies.
    • Provide detailed information on product features and benefits.

Requirements

  • High school diploma or equivalent (preferred).
  • Basic math and literacy skills.
  • Skills and Competencies
    • Customer Service Skills
      • Strong ability to engage with customers and provide a positive shopping experience.
      • Patience and problem-solving skills for handling customer inquiries and complaints.
    • Communication Skills
      • Clear verbal communication to interact with customers and team members.
      • Active listening skills to understand customer needs.
    • Organizational Skills
      • Ability to manage time effectively, prioritize tasks, and handle a busy workload.
      • Attention to detail in maintaining product displays and inventory.
    • Teamwork
      • Willingness to collaborate with colleagues to achieve store goals.
      • Adaptability to work in a team-oriented environment.
    • Technical Skills
      • Familiarity with cash registers and point-of-sale (POS) systems (training provided).
      • Basic understanding of inventory management and stock replenishment.

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