Grow Your Career as a Customer Service Expert

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Opportunity

We are seeking a highly motivated and dedicated individual to support our customer service initiatives. As a Remote Call Center Representative, you will handle inbound and outbound calls, resolve customer issues efficiently, and provide exceptional service.

This is a fantastic opportunity for those who thrive on creating memorable customer experiences. You will have the chance to work with a diverse portfolio of well-known clients and contribute to high-impact projects.

The ideal candidate should possess strong communication skills, be able to multitask effectively, and have prior call center experience. A typing speed of 20+ WPM, basic proficiency in Microsoft Office, and familiarity with Windows operating systems are also required.

Key Responsibilities
  • Handle incoming inquiries and proactively reach out to existing customers
  • Resolve customer issues on the first call through effective problem-solving
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
Candidate Qualifications

To be successful in this role, you should have:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits

We offer a competitive compensation package and a range of benefits to support your career growth and well-being.

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
Other Information

This job operates in a professional office environment. It is largely sedentary and may require long periods of sitting while using a computer and headset.

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