Digital Marketing Support Professional

15 hours ago

San Fernando, Central Luzon, Philippines beBeeMarketing Full time $60,000 - $80,000
Job Overview

We are seeking a skilled professional to provide digital marketing support to our customers globally. This role will involve handling inbound and outbound customer service activities, responding to customer inquiries, and providing high-quality digital marketing support.

Key Responsibilities:
  • Provide comprehensive digital marketing support to customers
  • Handle customer service activities via live chat, email, phone, and Zoom
  • Respond to customer inquiries about product details, technical support, billing issues, and more
  • Log support tickets and update the status within the ticketing system
  • Gather customer feedback and liaise with relevant departments for resolution
  • Develop consultative relationships with assigned accounts and conduct training sessions
  • Assist with onboarding and training new customers
  • Prepare periodic reports for management
Required Skills and Qualifications:
  • Minimum of 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English
  • Excellent interpersonal skills and ability to manage customer escalations
  • Advanced proficiency in Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
Benefits:

This is an excellent opportunity to join our team and contribute to the success of our customers. We offer competitive market rates based on qualifications and experience.

Opportunity:

We value potential as much as experience and encourage you to apply if you resonate with this role.

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