Technical Help Desk Associate

7 days ago


Cagayan de Oro, Northern Mindanao, Philippines MD-TORCH Solutions Full time

As a key member of our team, the Technical Help Desk Associate will play a critical role in ensuring that our customers receive timely and effective technical support.

About the Position
  • The successful candidate will provide technical assistance to customers via multiple channels, including phone, email, and chat.
  • This involves troubleshooting hardware and software issues and resolving customer inquiries promptly.
  • The ideal candidate will have a proactive approach, patience, and empathy.

The successful candidate will also collaborate with team members to resolve complex issues and assist in training new staff on support processes.

Key Responsibilities
  • Provide technical support to customers via multiple channels.
  • Troubleshoot hardware and software issues.
  • Resolve customer inquiries promptly.


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