Unlock Operational Efficiency

3 days ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱620,000 - ₱830,000

We are seeking an experienced Operational Excellence Specialist to play a key role in supporting the delivery operations within our Customer Success department.

The focus will be on tools, processes, reporting, control functions, and audits to ensure alignment, accountability, and continuous improvement. The ideal candidate will have strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.

The successful Operational Excellence Specialist will:

  • Design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

The ideal candidate should possess:

  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.

Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models is a plus, as well as experience with Jira, Confluence, or similar tooling.

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