Performance Director

1 week ago


Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time

About WNS Global Services:

We are a leading global Business Process Management (BPM) company that partners with Fortune 500 companies to help them transform their customer experience and achieve business outcomes.

Our team of experts provides innovative solutions and services to help clients improve their efficiency, productivity, and profitability.

Job Description:

The Group Manager will be responsible for leading a team of professionals in delivering exceptional results and exceeding client expectations.

This role requires a strong leader with excellent communication and interpersonal skills, who can motivate and inspire team members to achieve business objectives.

Key Responsibilities:

  1. Manage team performance and provide effective coaching and constructive feedback to subordinates.
  2. Perform administrative tasks for operational support and ensure seamless day-to-day operations.
  3. Lead teams in achieving metric goals and completing monthly deliverables and tasks.

Requirements:

  • Graduate / Post Graduate degree.
  • A minimum of 5-8 years of overall work experience, with 3 to 5 years of Workforce Supervisory/Managerial experience in a BPO setting.
  • Preferably with IEX NICE background.

What We Offer:

  1. A structured career path with opportunities for growth and development.
  2. A growing and expanding team with internal career progression opportunities.
  3. Free HMO coverage from Day 1, including dependents.
  4. Skills training opportunities to enhance your professional skills.
  5. Paid leaves to recharge and maintain work-life balance.
  6. An annual appraisal to recognize and reward outstanding performance.

All interested applicants must be able to submit statutory pre-employment requirements.



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