Performance Director
1 week ago
About WNS Global Services:
We are a leading global Business Process Management (BPM) company that partners with Fortune 500 companies to help them transform their customer experience and achieve business outcomes.
Our team of experts provides innovative solutions and services to help clients improve their efficiency, productivity, and profitability.
Job Description:
The Group Manager will be responsible for leading a team of professionals in delivering exceptional results and exceeding client expectations.
This role requires a strong leader with excellent communication and interpersonal skills, who can motivate and inspire team members to achieve business objectives.
Key Responsibilities:
- Manage team performance and provide effective coaching and constructive feedback to subordinates.
- Perform administrative tasks for operational support and ensure seamless day-to-day operations.
- Lead teams in achieving metric goals and completing monthly deliverables and tasks.
Requirements:
- Graduate / Post Graduate degree.
- A minimum of 5-8 years of overall work experience, with 3 to 5 years of Workforce Supervisory/Managerial experience in a BPO setting.
- Preferably with IEX NICE background.
What We Offer:
- A structured career path with opportunities for growth and development.
- A growing and expanding team with internal career progression opportunities.
- Free HMO coverage from Day 1, including dependents.
- Skills training opportunities to enhance your professional skills.
- Paid leaves to recharge and maintain work-life balance.
- An annual appraisal to recognize and reward outstanding performance.
All interested applicants must be able to submit statutory pre-employment requirements.
-
Performance Improvement Specialist
6 days ago
Iloilo City, Western Visayas, Philippines Sagility Full timeAbout Sagility's CultureSagility is committed to creating a work environment that values diversity, inclusion, and employee well-being. We believe in fostering a culture of continuous learning and professional growth, where employees can develop their skills and contribute to the company's success.Benefits:Competitive salary and benefits packageOpportunities...
-
Sales Performance Director
2 days ago
Iloilo City, Western Visayas, Philippines Cyberbacker Careers Full timeAbout Cyberbacker CareersWe are a dynamic organization seeking an exceptional individual to drive business growth through strategic sales initiatives. Our ideal candidate will possess a proven track record of success in identifying and capitalizing on new opportunities.
-
Operations Director
5 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeStealth Monitoring, Inc. is seeking an experienced Operations Director to oversee the management of its operations.The ideal candidate will have a proven track record in leading and managing teams, with expertise in operational management, process improvement, and personnel development.Key Responsibilities:Manage daily operations, ensuring efficiency and...
-
Strategic HR Director
14 hours ago
Iloilo City, Western Visayas, Philippines Xilium Professional Services Inc. Full timeAt Xilium Professional Services Inc., we are seeking a visionary Strategic HR Director to drive our human resources initiatives. As a proactive leader, you will oversee HR policies, ensure compliance with labor laws, and develop talent management strategies. Your key responsibilities include:Developing and implementing human resources policies that align...
-
Regional Sales Director
2 days ago
Iloilo City, Western Visayas, Philippines Converge Iloilo Branch Full timeJob DescriptionA Regional Sales Director at Converge Iloilo Branch leads and manages a team of sales professionals to achieve company sales targets and drive business growth. Key duties typically include:Sales Strategy Development:Developing and implementing sales strategies to achieve organizational sales goals and revenue targets.Analyzing market trends,...
-
Business Process Manager
6 days ago
Iloilo City, Western Visayas, Philippines Sagility Full timeJob Title: Operations Director - Iloilo BranchLocation: Iloilo, Philippines (Ayala Technohub Building)About the JobWe are seeking an experienced Operations Director to lead our Iloilo branch in delivering exceptional service to our clients. The successful candidate will be responsible for managing day-to-day operations, ensuring high-quality service...
-
Operations Manager
2 weeks ago
Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full timeSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...
-
Operations Manager
6 days ago
Iloilo City, Western Visayas, Philippines Sagility Full timeSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...
-
Store Director
3 days ago
Iloilo City, Western Visayas, Philippines Ace Hardware Phils., Inc. Full timeJob SummaryAs a key member of our team, the Store Manager plays a pivotal role in driving business growth and profitability. This role is responsible for providing exceptional customer and employee support services while ensuring operational efficiency and optimal performance of store staff.
-
Operations Management Lead
5 days ago
Iloilo City, Western Visayas, Philippines Transcom Full timeCompany Overview:At Transcom, we're committed to delivering exceptional customer experiences and driving business growth. Our 'Malasakit' culture is built on dignity, equality, and respect, making us an inclusive and supportive team environment.About the Role:We're seeking a Sr. Operations Manager who shares our passion for excellence and can help drive our...
-
Sales Performance Director
6 days ago
Cebu City, Central Visayas, Philippines Metro Retail Stores Group, Inc. Full time**About Us**Metro Retail Stores Group, Inc. is a leading retailer with a focus on delivering exceptional customer experiences and driving sales performance.We are seeking a highly skilled Sales Performance Director to lead our sales team and drive business growth through effective operations management.The ideal candidate will have a strong background in...
-
Quality Assurance Lead
6 days ago
Iloilo City, Western Visayas, Philippines Sagility Full timeAbout the RoleThe Operations Director will play a critical role in driving business success at our Iloilo branch. As a key member of the management team, you will be responsible for overseeing the day-to-day activities of the branch, ensuring that operational processes are running smoothly, and implementing initiatives to drive business...
-
Compliance and Excellence Director
2 days ago
Iloilo City, Western Visayas, Philippines Gratitude Philippines Full timeAbout the RoleWe are seeking a highly skilled Process Improvement Manager to join our team at Gratitude Philippines. In this role, you will be responsible for delivering exceptional quality services by consistently raising the bar on service-delivery standards.Your primary focus will be on driving audit compliance, conducting robust root cause analysis, and...
-
Customer Service Director
3 days ago
Iloilo City, Western Visayas, Philippines RELX Full timeJob OverviewThe Operations Team Lead is responsible for overseeing the day-to-day operations of the Customer Service team. This includes leading, recruiting, training, and developing the team, as well as working closely with customers to resolve issues.ResponsibilitiesTo take ownership of customer issues and work across functions to follow through to...
-
Area Supervisor
6 days ago
Iloilo City, Western Visayas, Philippines Millennial Zeal Technology Corporation Full timeJob Description:Responsible for client servicing, acquisition and management.Build sales by prospecting for new clients and generate future income by nurturing existing customer relationships.Monitor the standard uniform of promoters at all times.Implement the one look policy and any other ad-hoc tasks given by the Director of Sales.Daily checking of the...
-
Business Development Director
6 days ago
Iloilo City, Western Visayas, Philippines Millennial Zeal Technology Corporation Full timeLead Our Sales TeamWe are seeking an experienced Sales Team Lead to join our Millennial Zeal Technology Corporation team.About the RoleThe successful candidate will be responsible for leading our sales team, driving sales growth, and implementing operational efficiency initiatives.ResponsibilitiesSales Performance: Develop and execute strategies to increase...
-
Hospitality Services Director
5 days ago
Iloilo City, Western Visayas, Philippines Citadines Amigo Iloilo Full timeKey ResponsibilitiesOversee customer satisfaction and manage customer service operationsHandle communication with guests and resolve issues promptlyPerform receptionist duties, including check-in and check-out proceduresSupervise and train staff to ensure high-quality service deliveryYou will work closely with the hotel management team to implement...
-
Transformational Quality Director
1 week ago
Iloilo City, Western Visayas, Philippines WNS Full timeCompany Overview:WNS Philippines is a global Business Process Management (BPM) leader, delivering the full spectrum of BPM services. With over 11,000 employees spread across 11 sites in 4 key cities, WNS is one of the fastest growing centers in the country.About Us:Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity,...
-
Visual Merchandising Director
6 days ago
Iloilo City, Western Visayas, Philippines SM Supermalls (Shopping Center Management Corporation) Full time**Responsibilities:**Develop and maintain the visual identity of our malls, including display installations and brand representation.Create engaging design solutions that drive customer traffic and sales.Conduct competitor analysis and provide recommendations to achieve competitive advantage.Evaluate direct reports' performance through regular...
-
Business Solutions Director
2 days ago
Iloilo City, Western Visayas, Philippines Iylen General Merchandizing Full timeKey Performance Indicators (KPIs)About This RoleThis Product Manager position requires strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and experience working in a fast-paced and dynamic environment. You will be responsible for developing and owning the product roadmap, conducting market research,...