Training Operations Specialist

3 days ago


Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time
Job Summary

The Training Operations Specialist will be responsible for planning, developing, and managing training activities associated with the development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a customer-oriented service excellence climate by motivating and empowering team members to exceed customer relationships.

Key Responsibilities:
  • Ensure all trainers are proficient in their job skills through ongoing evaluation, detailing follow-up training, feedback, and coaching.
  • Collaborate with Quality Supervisor and QM to gather feedback on training effectiveness and update staffing and workforce forecasting.
  • Partner with Project Coaches and Leads to assess performance issues and ensure training replicates work environment.
  • Work with Operations to create and implement continuous improvement activities.
Requirements:
  • Amenable to work onsite in Quezon City
  • Amenable to work on fixed night schedules.
  • Three to five years' experience as a Training Manager
  • Bachelor's Degree education preferred.
  • Experience in leading multiple projects and directly supervising staff to implement projects in timely manner is required.
  • Proficiency in communication, planning, leadership, coordinating, and coaching is required.
  • Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required.
  • Experience in conflict resolution/negotiation, team and consensus building is required.
  • Proficiency in MS Office, flowcharting, and project management software is required.
  • The ability to look for and implement solutions that improve performance is required.


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