Knowledge Development Expert

6 days ago


Manila, National Capital Region, Philippines ENGINEERINGUK Full time

About the Position

We are seeking a highly skilled Sr. Learning Specialist to join our team at ENGINEERINGUK. The role is responsible for developing and delivering effective training programs that boost the competencies of our customer service associates.

Job Description

The Sr. Learning Specialist will work closely with the learning experience team to design and deliver Amazon orientation and new hire training to all job levels (virtually or in person).

Key Responsibilities

  • Meet/exceed performance expectations regarding New hire training (e.g., Training Yield, customer experience, and AHT performance).
  • Deliver continuous learning sessions for existing employees to meet/exceed improvement goals.
  • Analyze performance data to identify gaps, propose, and deliver training interventions to meet/exceed improvement goals.

Requirements

  • Expert communicator in Japanese (JLPT N1) and English.
  • 2+ years of experience in training delivery roles or similar experience.
  • Good communication skills for knowledge transfer and skill development.


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