Strategic IT Knowledge Manager

1 day ago

General Santos, Soccsksargen, Philippines beBeeKnowledge Full time $106,065 - $114,232

IT Knowledge Management Specialist

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As an IT Knowledge Management Specialist, you will lead the development and maintenance of our company's knowledge management ecosystem. This role is ideal for a strategic thinker who can drive process improvement and ensure that our knowledge base is accurate, timely, and relevant to all stakeholders.

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Key Responsibilities:

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  • Define, implement, and continuously improve our IT knowledge management strategy and processes, aligning with best practices in the industry.">
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.">
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.">
  • Stay abreast of new technologies and industry trends in knowledge management, including AI and document automation, to drive continuous innovation.">
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.">
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.">
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content, ensuring clarity and precision for diverse technical and non-technical audiences.">
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Required Skills and Qualifications:

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  • Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.">
  • Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.">
  • Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.">
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.">
  • Technical acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.">
  • Linguistic proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.">
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Benefits:

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  • Opportunity to work in a global services platform for video games and beyond.">
  • Chance to empower leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content.">
  • Remote work opportunity.">
  • Great Place to Work certified for 4 consecutive years.">
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Education:

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  • Bachelor's degree in information technology, Computer Science, Technical Communications, or a related field.">
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About Us

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We are a trusted and relied upon provider of technical services to many of the world's leading video game companies. We enable them to work alongside us during concept, development, and live operations by leveraging the breadth and depth of our industry-leading service lines every step of the way.

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