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Insurance Policy Specialist

7 days ago

Davao City, Davao, Philippines Fair Trade Outsourcing Full time
Company Overview

Fair Trade Outsourcing (FTO) is a fast-growing BPO company that provides impact sourcing work for companies worldwide. Our main office is in Philadelphia, Pennsylvania, with a global network of delivery centers in the Philippines, Mexico, and Ghana.

We have four centers in the Philippines, each with over a hundred employees, and our mission is to deliver superior results by valuing our agents, ensuring their safety, and improving their economic welfare.

Job Description

The Customer Service Representative will be responsible for responding to 70-90 phone calls per day, providing exceptional customer service in every interaction. This role involves answering customer emails promptly, addressing their inquiries and concerns professionally, and assisting other departments with policy procedures and adjustments.

Additionally, the successful candidate will help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies. Collaborating with team members to ensure a supportive and efficient work environment is also an essential part of this role.

Requirements

To excel in this position, you will need strong mental and emotional resilience to handle challenging customer interactions. Excellent interpersonal and communication skills, including empathy and rapport-building abilities, are also essential. Adaptability and multitasking skills in a fast-paced environment are necessary, as well as experience in customer service, preferably in a call center setting.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.