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Operations Team Manager

3 weeks ago

Cebu City, Central Visayas, Philippines Neksjob Full time
About the Role

We are looking for a skilled Operations Team Manager to join our Customer Service team at Neksjob. As an Operations Team Manager, you will oversee the daily operations of a team of customer service representatives (Individual Contributors) and ensure timely and effective resolution of customer inquiries and issues across phone, chat, text, and walk-in channels.

  • Supervise and coordinate the daily operations of a team of customer service representatives.
  • Ensure timely and effective resolution of customer inquiries and issues.

This role requires strong knowledge of call center operations, customer service best practices, and CRM systems, as well as excellent interpersonal and communication skills (verbal and written). The successful candidate will also have the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.