Customer Service Professional

5 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time
Customer Support Specialist

We are looking for a highly skilled Customer Support Specialist to join our team.

In this role, you will be the first point of contact for our clients, owning customer communications from initial request through to resolution.

You will also play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.

Key Responsibilities:
  • Be a product expert in all areas, becoming an encyclopedia of knowledge about how our platform works and what it is capable of.
  • Own customer communications and issues from initial contact until resolution.
  • Collect customer feedback and influence the direction of the product.
  • Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with the growing business.
  • Create and maintain both internal and customer-facing documentation such as knowledge base articles.
Requirements:
  • Previous experience in a customer support role.
  • Proficiency with various computer software systems.
  • Ability to comfortably talk to others, with good written and oral communication skills.
  • Good time management and organisational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
Benefits:
  • Competitive salary and employee stock options from day 1.
  • 20 days accrued annual leave/vacation, along with 10 days of wellbeing days.
  • Health/Dental/Vision benefits from day 1.
  • Annual education allowance to support your professional growth.
  • Curious and smart coworkers who won't back down from a challenge.
Why Work With Us:

We foster a collaborative, open, and transparent culture where everyone feels valued and supported.

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