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Digital CX Excellence Manager

1 week ago

Cebu City, Central Visayas, Philippines TDCX Group Full time

TDCX provides transformative digital customer experience solutions for world-leading brands, helping them acquire new customers, build loyalty, and protect their online communities.

Our expertise in fintech, gaming, technology, home sharing, and e-commerce enables clients to tap into the growth potential of Asia. We pride ourselves on discovering and employing top professionals to join our team as we transform the outsourced CX industry.

We're committed to providing a positive culture, flexible working arrangements, above-industry-average compensation packages, career opportunities, and workplace perks. Our mission is to empower our employees to #BeMore at work.

Key Responsibilities:
  • Partner with internal and client groups to deliver feedback on compliance with company policies and procedures.
  • Identify training deficiencies and trends through compliance audits.
  • Liaise with HR on fraudulent or compliance-related cases and with IT and Facilities on information and physical security matters.
  • Perform compliance audits and deliver monitoring reports.
  • Document fraud prevention systems and implement them on accounts.
Requirements:
  • Candidate must have a Diploma, Bachelor's Degree, or Master's Degree in any field.
  • Preferably with 2 years of working experience in QA/Compliance processes.
  • Possesses expertise in definition documents and scoring guidelines.
  • Strong analytical skills, excellent verbal and written communication skills in English.