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Client Growth Specialist

1 week ago

Manila, National Capital Region, Philippines VML South Africa Full time

About Our Culture

We at VML South Africa are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives reflect our dedication to giving back and making a positive impact in our communities and beyond.

We believe in creating meaningful experiences that resonate in every action and interaction. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but revolutionary work.

The Account Director plays a critical role in driving business growth and client satisfaction. They will lead the development of overall account strategy, translating client vision and needs into business requirements.

Key Qualifications

  • Outstanding ability to lead, convince, and inspire in a client-service environment; superior listening, interviewing, meeting facilitation, presentation, and writing skills.
  • Min 5 years of client contact experience in a creative agency, communications, or customer service environment; demonstrated impact on the communication and online strategy for major clients.
  • High knowledge and expertise in digital – and personal perspective on Internet trends and technologies, business and site performance analysis, user-centered design process.
  • Proven ability to lead, mentor, and collaborate in a team-oriented workplace.
  • Prior leadership role at growth-oriented creative or interactive firm.
  • Specific experience with Global 1000 clients in marketing communications, Internet initiatives, branding, or business analysis.