Administrative Lead for Customer Communications

2 days ago

Taguig, National Capital Region, Philippines beBeeCorrespondence Full time ₱1,500,000 - ₱2,000,000
Job Title

Section Head, Correspondence Management

Key Responsibilities:
  1. Monitor all correspondence for completeness and accuracy.
  2. Verify contact details to ensure timely delivery of notices.
  3. Oversee daily activities related to the delivery of certification requests.
Requirements:
  1. Bachelor's degree in Business Administration or a related field.
  2. Excellent interpersonal skills with proven experience in handling people.
  3. Strong analytical mindset and team player attitude.
  4. Proficient written and verbal communication skills.
  5. Previous experience in a similar field is highly desirable.
Work Description

This position is responsible for leading our team in handling consumer loans correspondences. The successful candidate will be responsible for monitoring correspondences for completeness, accuracy, and timely delivery. We are seeking an experienced professional who can oversee day-to-day activities, improve delivery by securing updated contact details, and cleaning up data.

Responsibilities Include:
  • Comprehensive review of correspondences for errors and discrepancies.
  • Implementation of strategies to enhance customer service through efficient delivery of notices.
  • Coaching and guidance of team members on best practices for delivering high-quality results.

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