Customer Service Representative Position Open in Baguio
8 hours ago
We are Neksjob Philippines, a dynamic organization seeking highly motivated and customer-focused individuals to join our team as Call Center Agents. Our company values exceptional service and support, and we are looking for professionals who share these principles.
As a Call Center Agent with us, you will be the first point of contact for our clients, providing top-notch service and support to address inquiries, resolve issues, and offer product or service information.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and efficient manner.
- Address customer inquiries, provide product and service information, and resolve issues.
- Maintain accurate and up-to-date customer records using our company systems.
- Meet or exceed performance metrics including call handling, customer satisfaction, and resolution times.
- Collaborate with other departments to ensure customer concerns are addressed promptly.
- Follow company protocols and procedures to ensure compliance and high-quality service.
Job Requirements:
- A minimum of 0 to 5 months of experience in a call center environment.
- Must be a High School, or Senior High School graduate.
- Strong proficiency in English communication, with above average to excellent language skills.
- Flexibility to work various shifts based on business needs.
At Neksjob Philippines, we prioritize the well-being and development of our employees. If you are passionate about delivering exceptional customer service and have what it takes to succeed in this role, we encourage you to apply.
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