TSR Bilingual Representative

2 months ago

San Juan, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Summary:

As a TSR Bilingual Representative at TASQ Staffing Solutions, you will be responsible for providing exceptional customer support to clients across various regions. This role requires excellent communication skills in Italian and English, as well as the ability to troubleshoot and resolve customer issues efficiently.

Key Responsibilities:
  • Handle incoming calls, webforms, emails, chats, or social media inquiries from customers
  • Provide prompt and courteous responses to customer inquiries and issues
  • Assist customers with product or service-related questions, troubleshooting, and problem resolution
  • Making outbound calls to customers when circumstances dictate
  • Perform initial diagnosis and troubleshooting of customer issues
  • Follow standard procedures to resolve simple problems
  • Escalate complex issues to Tier 2 support or supervisors when necessary
  • Provide information about products, services, promotions, and policies
  • Guide customers through account setup, billing inquiries, or order placement
  • Document customer interactions and details accurately in the ticket management application
  • Record customer complaints, feedback, and resolutions

Requirements:
  • Excellent Italian/English communication skills
  • Knowledge of Windows applications (Microsoft Word and Excel) or similar software applications; proficiency preferred
  • Proficient in critical thinking skills, listening skills, and conflict resolution
  • Demonstrating accurate data entry at a minimum of 40 words per minute
  • At least 1-year experience in a call center environment demonstrating professional phone skills
  • At least 1-year experience providing product technical support
  • Phone sales experience is preferred
  • Age: 18 years old or above
  • Education: High School diploma is required; some college education is preferred

Work Schedule:

Must be flexible with schedule (24/7 operations) will support US, APAC, EMEA regions

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