Grow Your Career as a Customer Service Representative in Makati

1 day ago


Makati City, National Capital Region, Philippines Neksjob Philippines Full time
Customer Service Representative Job Description

We are seeking highly skilled and motivated Customer Service Representatives to join our team in Makati.

About Us

Neksjob Philippines is a dynamic and growing company that values customer satisfaction and excellence. Our team provides top-notch service to our clients, ensuring their needs are met with efficiency and professionalism.

Job Summary

The Customer Service Representative will handle customer inquiries, resolve issues, and provide solutions to meet customer expectations. This role involves communicating effectively with customers through various channels, including phone, email, and social media.

Responsibilities:
  • Handle customer complaints and concerns in a professional and courteous manner
  • Provide product information and recommendations to customers
  • Assist with returns, exchanges, and upgrades
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to resolve customer issues
Qualifications:

To be successful in this role, you should possess the following qualities:

  • Bachelor's degree or higher in a relevant field
  • At least 6 months of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Familiarity with MS Office and Internet browsing
Why Join Us?

We offer a competitive compensation package, including:

  • Performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits


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